Refund and Return Policy

Refund and Return Policy

HELMETAL™

At HELMETAL™, we want you to be completely satisfied with your purchase. If something isn’t right with your order, this policy explains how returns, exchanges, cancellations, and refunds are handled.

For any questions or requests regarding your order, please contact our customer support team at helmetal@outlook.com.

Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • In the same condition in which you received it — unused and undamaged

  • In its original packaging, including any inserts, tags, accessories, or protective materials

  • Accompanied by your order number or proof of purchase

Items returned outside the 30-day return window, or items that show signs of use, damage, or alteration, may be refused or may qualify only for a partial refund at our discretion.

How to Start a Return

To request a return, email helmetal@outlook.com and include:

  • Your order number

  • The item or items you would like to return

  • The reason for the return

  • Clear photos if the item arrived damaged, defective, or incorrect

Our customer support team will typically respond within 1–2 business days.

Please do not send any products back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted, tracked, or refunded.

If your return request is approved, we will provide you with the appropriate return address and instructions.

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

Return Shipping Costs

If your item arrived damaged, defective, or different from what you ordered, we will cover the applicable return shipping cost or provide a replacement at no additional cost to you.

Please contact us at helmetal@outlook.com with photos of the issue within 7 days of delivery.

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you will be responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

We strongly recommend using a trackable shipping service when returning an item. We cannot issue a refund for a return that we do not receive.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or you receive an incorrect item, contact us at helmetal@outlook.com within 7 days of delivery.

Please include your order number and clear photos showing:

  • The product and the issue

  • The packaging in which the product arrived

  • The shipping label

Once we review your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or store credit.

Please note that HELMETAL™ helmet keychains may feature mirror-finish, metallic, or iridescent visors and individually finished shells. Small variations in color, visor tint, texture, or surface finish may naturally occur between individual pieces and are not considered manufacturing defects.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears on your account.

Depending on your financial institution, this may take an additional 5–10 business days.

If more than 15 business days have passed since we confirmed your refund and you have still not received it, please contact us at helmetal@outlook.com.

Exchanges

The fastest way to receive a different item is usually to return your original purchase for a refund and place a new order for the item you want.

This helps avoid delays caused by waiting for the original return to arrive and be processed before a replacement can be shipped.

If you prefer a direct exchange, contact us at helmetal@outlook.com. Direct exchanges may be available depending on product availability and inventory.

Order Cancellations

You may request to cancel your order before it has been shipped.

To request a cancellation, contact us as soon as possible at helmetal@outlook.com and include your order number.

If your cancellation request is received before the order has been processed or dispatched, we will issue a full refund.

Once an order has already been shipped, it can no longer be cancelled. However, once it arrives, you may request a return in accordance with this policy.

Non-Returnable Items

Certain products cannot be returned, including:

  • Gift cards

  • Sale or clearance items specifically marked as Final Sale

  • Custom, personalized, or engraved products

  • Products returned without prior return authorization

  • Products that have been used, damaged, modified, or returned without their original packaging

If you are unsure whether your item is eligible for return, please contact us before sending it back.

European Union — 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.

To qualify, the product must be returned in the same condition in which it was received, unused and in its original packaging, together with your order number or proof of purchase.

This section does not limit any additional consumer rights that may apply under local law.

Questions

If you have any questions regarding returns, refunds, exchanges, damaged products, or your order, please contact us at:

helmetal@outlook.com

Our customer support team will typically respond within 1–2 business days.

HELMETAL™ Customer Support